Customer Support
If you have a medical emergency or need help call 9-1-1
Prepare for the unexpected
What to do in an emergency
In every emergency, please dial 9-1-1. Plan ahead to have a method of communication that is able to reach emergency services at any point in your journey.
Please do not paddle in inclement weather. If the weather conditions are not favorable and you are currently paddling and are away from the HIVE kiosk, return to the kiosk immediately OR shelter in a safe place and call 9-1-1 to begin a foul weather rescue. Remember to always check the forecast before you leave. All rental activities are at your own risk. Please paddle responsibly.
Life jackets are included in your rental, and every paddler is responsible for making sure their personal floatation device (PFD) is on their kayak throughout their adventure. Children under 13 are required to wear their PFD continuously while on the water.
Rental is only permitted at water temperatures above 15°C (59°F). Hours and periods of rental availability reflect expected temperatures and other location constraints.Rental days are scheduled based on historical trends and publicly available data. We cannot guarantee, nor do we set or control any water temperature. Days of operation are based on historical water temperatures in the region and guidance from safety organizations. While no finite reckoning or determination can be made, it is our aim to only allow rentals when water temperatures are suitable for on-water paddling recreation that does not require wet suits.
Renters are obliged to follow all applicable boater safety laws. Renters and/or minor participants are solely responsible for any citation or violation occurring during the use of, oras the result of using, paddlecraft and equipment rented.
Be familiar with, self- and buddy rescue techniques such as the Paddle Float Rescue (re-entering your kayak solo using your paddle float for stability), and swimming and reentry (swimming your kayak to shore or re-entering in deep water). Know first aid basics and hypothermia awareness. Browse our Safety Page for more resources and information.
We are not your safety expert. We provide resources for your convenience but always encourageyou to refer to expert sources of training and information. A few worthwhile resources to visit are:
Kayaking safety courses from ACA or local paddling clubs Instructional videos from ACA or REI's YouTube channels NASBLA — National Association of State Boating Law Administrators SOBA — the State Organization for boating Access
We take safety seriously. Before you hit the water, create a plan and let someone staying behind know your itinerary. The plan should include contact information for all individuals going out, the intended route, and what to do in case of emergency or non-arrival at the estimated return time. Our sample Float Plan and Paddling Checklist can aid you in property planning. In case of emergency, call 911.
